Articles

Are all people who need to access the national number portability database "telemarketers?"

The European Union General Data Protection Regulation (GDPR or Regulation) provides the new regulatory framework for privacy and data protection in the EU and ushers in ambitious changes.

You’ve determined that your company needs to comply with the GDPR, but deciding on where to begin can be daunting. This section of the GDPR Portal will outline four compliance phases that will take your from square one to implementation and beyond.

The Federal Communications Commission (FCC) should require voice service providers and call blocking service providers to check a white list of legitimate dialers before blocking a telephone number, according to comments from a leading research association.

A new set of industry best practices for protecting consumer privacy in facial recognition technology, resulting from a multistakeholder process overseen by a federal government agency, will advance privacy safeguards while also carving out most research and analytics uses of the technology.

America’s two national associations representing the profession and industry of survey, opinion and marketing research have filed a “motion to intervene” in a court case against new telephone rules from the Federal Communications Commission (FCC).

New rules for telephone research from the Federal Communications Commission (FCC) have dramatically raised the liability risks for telephone survey, opinion and marketing research in the U.S., causing some research companies to go so far in response as to discard most of their dialing equipment. The FCC approved new rules for the Telephone Consumer Protection Act (TCPA) in a Declaratory Ruling and Order on June 18, and released them to the public on July 10 — when the rules immediately went int...

FOIA, the Privacy Act, the Telemarketing and Consumer Fraud and Abuse Prevention Act, Telemarketing Sales Rule, FTC Act, Sarbanes-Oxley Act, Human Subjects Rule

On August 1, 2013, the first reporting period under the Physician Payment Sunshine Act began. Part of the Patient Protection and Affordable Care Act (aka, “Obamacare”), it requires pharmaceutical and medical device manufacturers to publicly report many types of payments made to physicians, which will be public. The Sunshine Act was intended to bring transparency to these relationships, to minimize manufacturers’ influence on physicians’ prescribing behavior.

The insights industry stands opposed to so-called "push polling," which is not polling at all – it is a form of political campaign messaging or negative phone banking fraudulently disguised as polling. While polling can be properly used to test messages, "push polling" is not a test, but rather an effort to communicate those messages by giving that communication the false appearance of polling.